Service Logistics Assistant
The Hackett Group
Miami, Miami-Dade County
June 5, 2026
About the Role
Job Description The SLA provides customer support and customer service in company and ensures to accomplish with
internal processes during life cycle of incidents. Oversees and optimizes main processes related with the quality of
service. Monitors the staff availability and skills of support team, coordinates and dispatch main activities.
Coordinates schedules for Technical Support activities on a daily basis. Internal QA reviewer. Collects metrics for
Trend Analysis. Monitors resource utilization and assignments. Engage Account Management for decision making on Service
Level Management. Supports and coordinates Incident Management Process overseeing compliance practices. Ensures
Responsibilities
- Perform core duties as described.
Requirements
- Relevant experience or willingness to learn.
Benefits
- Benefits per job description.
Compensation
To be discussed.
Location & Schedule
Per job description.
How to Apply
Use the “Apply” button.